Terms and Conditions

1. I agree to provide/arrange for keys to be available for Tails on the Trail ahead of a dog walking appointment.

2. I authorise Tails on the Trail to obtain any emergency veterinary care that may be necessary during the time spent with my dog(s). I understand that every effort will be made to contact me prior to obtaining emergency care. I accept responsibility for any charges related to this emergency care. I also authorise Tails on the Trail to use an alternative veterinarian if my regular veterinarian is unavailable.

3. I will be responsible for any medical expenses and damages resulting from an injury to the dog walker or other persons/animals by my dog(s).

4. I realise I must give a minimum of 24 hours’ notice to cancel any walking appointments or the full amount of the service will be collected. Cancellations by the customer are required to be made as soon as possible via telephone/email. I realise payment is non-refundable if a cancellation is made for a walking service without adequate notice

5. I agree to pay Tails on the Trail in full after the service, late payment will result in the service stopping.

6. Tails on the Trail will inform me of any incident or anything they notice about the dog(s) which the owner should know.

7. I understand that Tails on the Trail reserves the right to refuse to walk any dog.

8. I understand my dog must wear a collar and ID Tag whilst out on walks.

9. I understand I must declare if I use apple id tags, trackers, cameras, or monitoring systems in the home for the walker’s personal safety.

10. I understand that my dog(s) is to be fully vaccinated to attend walk sessions.

11. I consent to my dog being photographed, videotaped, and/or used in any media or advertising by Tails on the Trail without prior approval.

12. I agree that Tails on the Trail is not responsible for any lost, stolen, or damaged leads, collars, tags, clothing or any other item left with their dog.

13. I agree to ensure my dog has not eaten in the hour before pick up Tails on the Trail to ensure sufficient time to digest food before any exercise or play.Failure to do so may result in the potentially life-threatening condition Bloat (Gastric Torsion).

14. I declare that my dog(s) is not on the banned breed list in accordance with UK law.

15. I declare that my dog(s) is not under a Dog Control Order and that if this should change, I will inform Tails on the Trail prior to my next arranged service.

16. I declare that any history of human/dog bites will be disclosed to Tails on the Trail during the consultation, and a suitable basket muzzle will be provided if the dog has a bite history.

17. I understand walks may be cancelled during periods of extreme weather.

18. I understand I must leave my dog in an accessible location for collection

19. I understand that Tails on the Trail cannot walk a bitch in season

20. I understand I must declare to Tails on the Trail if myself or a member of my family have an infectious illness, including COVID19, cold, flu, covid, chicken pox, etc, and understand my dog may not be walked during this time with a Tails on the Trail walker.

21. I declare that everything discussed during the consultation I know to be true and a fair representation of my dog(s).